Privacy Policy

Aluna Destinations ("we," "us," or "our") is committed to protecting the privacy of its users. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through the alunadestinations.com website ("Website"). For the purposes of data protection regulations, including the European Union's General Data Protection Regulation (GDPR), Aluna Destinations is the data controller responsible for the collection and processing of personal data obtained through the Website.

1. Information We Collect

We collect several types of information from you, including:

Personal Information: This includes any information that can be used to identify you, such as your name, email address, phone number, and physical address, and government-issued identification details (e.g., passport numbers) when required for travel bookings.

Travel Preferences: Information about your travel preferences, such as preferred destinations, accommodations, activities, and other related details you provide.

Payment Information: If transactions are processed directly through our Website, we collect payment information such as credit card details.

Automatically Collected Information: When you use our Website, we automatically collect certain information, including your IP address, location data (if enabled), browsing behavior, device information, server logs, and information collected through cookies and other tracking technologies.

Communications: We collect any information you voluntarily provide through contact forms, booking requests, or other means of communication.

2. How We Collect Your Information

We collect information through various methods, including:

Direct Collection: Information you provide directly to us when you:

Fill out forms on our Website, such as contact forms, booking forms, or newsletter sign-up forms.

Communicate with us through email, phone, or other channels.

Create an account (if this feature is implemented).

Automatic Collection: Information we collect automatically when you:

Browse our Website.

Interact with our cookies and tracking technologies.

Access our server logs.

Third-Party Sources: We may receive information about you from third-party sources, such as service providers who assist with website hosting, data analytics, and payment processing, and booking partners.

3. How We Use Your Information

We use your information for a variety of purposes, including:

Providing and personalizing our services, including travel concierge services and booking facilitation.

Processing bookings and payments.

Sending you marketing communications, but only with your explicit consent where required by law.

Improving the functionality and content of our Website.

Conducting internal business analysis to better understand user trends and preferences.

Communicating with you about your inquiries, requests, and bookings.

Complying with applicable legal obligations.

We will only process your personal data when we have a lawful basis to do so, such as:

Your explicit consent for specific processing activities.

Processing necessary for the performance of a contract with you (e.g., to fulfill a booking).

Processing based on our legitimate interests, provided these interests do not override your rights and freedoms.

Processing to comply with a legal obligation.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We share information with third-party service providers who assist us with website hosting, data analytics, payment processing, and other essential functions.

Booking Partners: To facilitate bookings, we may share your data with hotels, airlines, local tour operators, and other relevant booking partners.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

With your Consent: We may share your information with third parties when we have your explicit consent to do so.

We will ensure that appropriate safeguards are in place to protect your data when sharing it with third parties.

5. International Data Transfers

If you are located outside the European Union and we transfer your data to a location outside of your country of residence, we will take steps to ensure that your data receives an equivalent level of protection as if it remained in your country. This includes implementing appropriate safeguards, such as:

Adequacy decisions issued by the European Commission for transfers to countries deemed to have adequate data protection laws.

Standard Contractual Clauses (SCCs) that provide contractual guarantees for the protection of personal data transferred to countries without adequacy decisions.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by law. The criteria used to determine our retention periods include:

The length of our relationship with you.

The purposes for which we collected the data.

Whether there are any legal obligations that require us to keep the data for a certain period.

7. Data Security

We have implemented reasonable and appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data during transmission and storage.

Access controls to restrict data access to authorized personnel only.

Regular security assessments and updates to our security protocols.

8. Your Rights

You have certain rights regarding your personal data, including:

The right to access the personal data we hold about you.

The right to rectify any inaccurate or incomplete personal data.

The right to request the erasure of your personal data under certain circumstances.

The right to restrict the processing of your personal data.

The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.

The right to object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.

9. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or in response to evolving legal requirements. We will notify you of any material changes by posting the updated policy on our Website and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data processing practices, please contact us at:

Aluna Destinations

[Company Address]

Email: [Email Address]

Phone: [Phone Number (Optional)]

Compliance Note

These policies are intended to comply with the regulations set forth by major regulatory bodies, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Digital Millennium Copyright Act (DMCA), and other relevant international and U.S. laws.